“Sales reward trip 50 top performer — 100% target Q berikutnya dari peserta.”
Peserta
50 pax
Durasi
2D1N
Lokasi
Pangalengan (premium glamping)
Tier
Premium
Outcome metrics
50
Top performers
96
NPS
100%
Q hit rate
+240%
Aspiration lift
01
The challenge
Telco provider Indonesia annual President's Club untuk 50 top sales performer. Sebelumnya dipakai hotel bintang 5 di Bali — feedback peserta: 'feels generic, not unique enough'.
Goal HR + Sales Director: experience yang memorable + signal kuat 'kami invest di top talent' yang inspire sales lain di company untuk perform.
Budget premium tier — willing invest, tapi must be tangibly differentiated.
02
Our approach
Recommend glamping premium di Pangalengan — tea plantation view 360°. Unique factor: tidak ada peer telco yang gunakan format ini.
Curate experience hari demi hari: bonfire welcome dengan personal recognition per peserta, sunrise hike + reflection ROI session, outdoor cooking competition team-based.
Custom branded merchandise untuk peserta (jaket premium dengan logo perusahaan + 'President's Club' embroidery).
Dedicated photographer + videographer outdoor specialist untuk capture memorable moments — material untuk internal storytelling subsequent.
03
Execution
Day 1: Arrival 14:00, check-in tenda safari premium. Welcome refreshment + camp orientation.
Day 1 sore: Outdoor cooking competition (team based, 5 group of 10). Theme Indonesian fusion. Plating + judging.
Day 1 dinner: Premium gala outdoor — chef profesional. Each peserta receive personal recognition speech dari Sales Director (90 detik per orang).
Day 1 malam: Bonfire + storytelling circle. Top performer share 'one moment that defined this year'.
Day 2: 5:30 AM sunrise hike + reflection session. 'What's your ambition for next year' commitment circle.
Day 2 pagi-siang: Closing recognition + commemorative photo profesional + departure 14:00.
04
The outcome
Post-event NPS dari peserta: 96 (out of 100). Comparison vs Bali trip tahun sebelumnya: 78.
Quarter following the trip: 100% peserta hit atau exceed target. Historical baseline: 72% hit rate.
Inspiration effect: 'I want to be in President's Club next year' mentions di internal survey naik 240% — strong signal investment di top talent terlihat oleh non-attendee.
Client repeat: annual booking dengan kami selama 3 tahun consecutive.
Yang bikin nempel: peserta balik ke kantor cerita ke tim lain. Itu yang impact ke morale lebih jauh dari trip itu sendiri.
Erlangga Wirawan
VP Sales · Telco Provider Indonesia
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